Items are shipped via Royal Mail within 3 working days of receiving your payment unless stated, ( due to the size, the leather & tweed weekender bag range will be shipped via UPS or Parcel force in a large box ) For items over the value of £50.00 I ship with tracking details, for smaller items I ship standard parcels. You will receive an email with tracking details ( where applicable ). Please note that any customs charges incurred by your package will be your responsibility. Airmail from the UK to the USA & Canada normally takes 10 to 14 working days to arrive, but at times it can be much slower, so make sure you order your gifts in plenty of time!
Lost, damaged or stolen items
I am not responsible for any items which get lost, damaged or stolen during shipping, however if you do have a problem please let me know as soon as possible as I may be able to sort the problem for you.
If you are unhappy with your purchase for any reason, please let me know by email at firstname.lastname@example.org within 5 days of receiving it. Once you've heard back from me, please return the item undamaged in its original packaging. Once I've received the item, I'll arrange for a refund of the purchase price, or exchange the item for one of the same value, ( shipping costs in returning items will not be refunded ) UK distance selling regulations :- The Distance Selling Regulations no longer apply in UK law. As of 13 June 2014 the new Consumer Contracts Regulations - which implement the Consumer Rights Directive in UK law - apply to all purchases you make at a distance.
The following items can't be returned
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom orders