BAGS OF ELEGANCE
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Payments, Shipping & Returns
Payments
I accept all major credit cards via Square. Square are the card handling and processing company and they will collect your information and notify me of your order. I do not receive or hold your credit card details.
I also accept Apple pay and Android pay, again I do not receive any of your card details, they are handled by the  processing company.

Shipping

Items are shipped via Royal Mail or UPS within 3 working days of receiving your payment unless stated, ( due to the size of  the large  weekender bag range, they will be shipped via UPS or Parcel force in a large box depending on destination )  
For items over the value of £50.00 I ship with tracking details, for smaller items I ship standard parcels. You will receive an email with tracking details ( where applicable ).
​Please note that any customs charges incurred by your package will be your responsibility.
Airmail from the UK to the USA & Canada normally takes 10 to 14 working days to arrive, but at times it can be much slower, so make sure you order your gifts in plenty of time!

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Lost, damaged or stolen items

I am not responsible for any items which get lost, damaged or stolen during shipping, however if you do have a problem please let me know as soon as possible as I may be able to sort the problem for you.

Returns


 If  you are unhappy with your purchase for any reason, please let me know by email at
bagsofelegance@outlook.com
​within 5 days of receiving it. Once you've heard back from me, please return the item undamaged in its original packaging or similar. Once I've received the item, I'll arrange for a refund of the purchase price, or exchange the item for one of the same value, ( shipping costs in returning items will not be refunded )
UK distance selling regulations :-
The Distance Selling Regulations no longer apply in UK law. As of 13 June 2014 the new Consumer Contracts Regulations - which implement the Consumer Rights Directive in UK law - apply to all purchases you make at a distance. 
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The following items can't be returned 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom orders

Company

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Business details
Bags of Elegance
Nottingham 
NG57LE 
​England

© COPYRIGHT 2011. ALL RIGHTS RESERVED.
  • Home page
  • About me
  • Shop now
  • Reviews
  • Custom Orders
  • Payments, shipping & returns
  • Contact me
  • Privacy policy
  • Frequently asked questions