BAGS OF ELEGANCE
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COVID19 UPDATE
I would like to reassure my customers after the governments latest announcement that, as an online business, I am still operating and sending out parcels worldwide.
Frequently asked questions 
Q  Do you ship overseas ?
A   Yes I ship world wide

Q  when will my order be shipped ?
A  Your order will be shipped within 3 working days of receiving your payment provided there is not a Bank Holiday at which your order will be shipped the next working day.

Q  Can I collect my order rather than have it shipped ?
A   No sorry, I run my business from my home, it's not suitable to have people come to collect orders from my home.

Q  Can I cancel my order ?
A  If you need to cancel your order please email me as soon as possible so that I can cancel your payment. Please note that custom orders are non refundable and can not be canceled, please see my shipping and returns policy

Q  Can I return my order ?
A  If you are not satisfied with your order you may return your order for an exchange or refund, ( no refunds or returns on custom orders ). Please see my shipping & returns policy

Q  How will my order be shipped ?

A  Your order will be shipped via Royal Mail tracked, signed and insured for service where applicable, please see shipping details on the product page for more details

Q  Why do you need my email ?
A  I need your email address to fulfill your order, to send you news letters ( if you have opted in to receive them ) and to contact  you if there is a problem with your order.

Q   Are the bags waterproof ?
A   No sorry my bags are not waterproof,  you can however spray them with a water repellent spray if you wish ( read the instructions of the product you wish to use first and do a test piece first so not to damage the fabrics ).

Q   Do you make bags with non leather handles ?
A   Yes I can make most bags with non leather handles, this would be a custom order and you would need to fill out the contact me form so that we can start to build your bag for you

Q   I see that your prices are higher in your Etsy shop and in your Folksy shop, why is that ?
A   Both Etsy and Folksy are third party websites and I have to pay large selling and listing fees to them, on my own website I don't have to pay all of those fees, so I am happy to pass on some of those savings to you my loyal customers.

Q   Where are you based ?

A  I am a small business, I work from my home in  Nottingham England NG57LE   

If you have any other questions that I have not answered here then please don't hesitate to contact me via email or the contact me form.


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Bags of Elegance
Nottingham 
NG57LE 
​England

© COPYRIGHT 2011. ALL RIGHTS RESERVED.
  • Home page
  • About me
  • Shop now
  • Reviews
  • Custom Orders
  • Payments, shipping & returns
  • Contact me
  • Privacy policy
  • Frequently asked questions