Frequently asked questions

COVID19 UPDATE
I would like to reassure my customers after the governments latest announcement that, as an online business, I am still operating and sending out parcels worldwide.

Q Do you ship overseas ?
A Yes I ship world wide

Q when will my order be shipped ?
A Your order will be shipped within 3 working days of receiving your payment provided there is not a Bank Holiday at which your order will be shipped the next working day.

Q Can I collect my order rather than have it shipped ?
A No sorry, I run my business from my home, it's not suitable to have people come to collect orders from my home.

Q Can I cancel my order ?
A If you need to cancel your order please email me as soon as possible so that I can cancel your payment. Please note that custom orders are non refundable and can not be canceled, please see my shipping and returns policy

Q Can I return my order ?
A If you are not satisfied with your order you may return your order for an exchange or refund, ( no refunds or returns on custom orders ). Please see my shipping & returns policy

Q How will my order be shipped ?
A Your order will be shipped via Royal Mail tracked, signed and insured for service where applicable, please see shipping details on the product page for more details

Q Why do you need my email ?
A I need your email address to fulfill your order, to send you news letters ( if you have opted in to receive them ) and to contact you if there is a problem with your order.

Q Are the bags waterproof ?
A No sorry my bags are not waterproof, you can however spray them with a water repellent spray if you wish ( read the instructions of the product you wish to use first and do a test piece first so not to damage the fabrics ).

Q Do you make bags with non leather handles ?
A Yes I can make most bags with non leather handles, this would be a custom order and you would need to fill out the contact me form so that we can start to build your bag for you

Q I see that your prices are higher in your Etsy shop and in your Folksy shop, why is that ?
A Both Etsy and Folksy are third party websites and I have to pay large selling and listing fees to them, on my own website I don't have to pay all of those fees, so I am happy to pass on some of those savings to you my loyal customers.

Q Where are you based ?
A I am a small business, I work from my home in Nottingham England NG57LE

If you have any other questions that I have not answered here then please don't hesitate to contact me via email or the contact me form.

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